Now closed permanently (retired).
To my customers, I want to say THANK YOU!
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Important Technology News
Photo : pixabay.com
Windows 10 updates freezing computers... again
After spending many hours recently on a desktop that was freezing as it attempted to shutdown to install Windows 10 updates, I remembered that I saw this article: Microsoft Admits Updates Are Freezing Windows 10 Computers – Again. At least the latest Windows 10 image that I downloaded allows users to pause updates. My advice: if you have this ability do it! I did and the problem went away. And to think that I was going to give my “seal” of approval for Windows 10 to my customers. Nope. Windows 7 still commands 37% usage according to a January 2019 article on The Verge website . Click here to read the main article .
Photo : Reuters/Kacper Pempel
Bell customer information hacked yet again
Bell says that the protection of customer information is its top priority. Meanwhile the information of 100 000 customers has been recently hacked. Less than a year ago it was almost 2 million customer email addresses that were stolen. Nevertheless Bell persists with its 8 alphanumeric character limit for email passwords, a pathetic standard in today's world. Read a related article on the CBC website.
Facebook doing something about spam & clickbait articles (finally!)
SAN FRANCISCO (Reuters) - Facebook said recently it was changing its News Feed to limit the reach of people known to frequently blast out links to clickbait stories, sensationalist websites and misinformation. Limit? Why not remove them completely? Read this article.
Cyberattackers targeting Canadian businesses identified
TORONTO (ctvnews.ca) - A group of cyberattackers that has been targeting Canadian businesses in financially-motivated hacks since at least 2013 has been identified in a new report. Read this article.
Authentic testimonials from our clients
"Your service was excellent! You explain procedures well and you're easy to understand for someone that's not as knowledgeable in computers."
Joanne Gould, Memramcook, New Brunswick
"Dr. Ordi is eminently qualified to help fix problems with the computer. Not only does he know exactly what he is doing, he helps in such a patient manner that I never felt that he was talking down to me."
Annabel Lewis, Moncton, New Brunswick
"I was quite impressed how Dr. Ordi could resolve my computer problems from right across the country. Going to a local shop would have taken more time and money."
Rodger M., Richmond, British Columbia
Click to read more testimonials.
"I used the online service & was completely satisfied. It's especially convenient because you do not have to travel."
Jim Durling, Wallace, Nova Scotia
"Many thanks for fixing my computer remotely. Your service is fast and of high quality."
Cécile Giroux, Gatineau, Québec.
I am more than satisfied of your repair on my old MacBook Pro! A friend is interested and I will refer her to you."
Adelma Godin, Beresford, New Brunswick
"My hard drive was totally wiped out & 4 hours later I was back up and running with 100% of the data recovered. Quick, reliable, courteous and a real professional."
Marcel Gallant, Storytellers Video, Moncton, New Brunswick
"I am very satisfied with the service that I received. He succeeded in finding the solution to my computer problem where two other tech companies failed."
Alonzo Léger, Riverview, New Brunswick
"Questions are answered in a sincere manner & anyone not conversant with computer technology is treated with respect."
Fred and Beth Nichol, TechNichol Industries, Riverview, New Brunswick
"I like your business approach. It is rather rare these days. You did exactly what you said you would do and delivered a fantastic service on time. Thank you!"
A.S. Paulovic, Irishtown, New Brunswick
"Dr Ordi surpassed our expectations. In three words, he is fast, efficient & courteous."
Ghislain Couture and Sandra Hettich, Moncton, New Brunswick
"Very good service! Dr Ordi is really efficient, pleasant and knows his work. I would not hesitate to recommend him to service your computer."
Daniel Perreault, Moncton, New Brunswick
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Using the same password everywhere can lead to Sextortion and other misadventures
The purpose of this article is not really to make you discover what “Sextorsion” is. Rather, it is to convince you to never use the same password in more than one place. And maybe this story of misadventure will convince you of the merits of this advice.
What to do re Wifi Krack attack?
Most of you may have already seen on the news or read about a serious new Wi-Fi vulnerability discovered recently. While I don’t believe there is a strong chance that you will get hacked this way in the very near future, I would advise you to...
Three ways to better serve you
N.B. : The list of services follows this section.
Remote Support
Online computer repair service & IT Support available everywhere: house, office, vehicle in motion, plane, boat, etc.
House call
Computer repair service & IT support in your home or office in Greater Moncton & southern NB.
Drop-Off (no longer offered)
This service is no longer offered. Only remote support and house calls are now available.
Computer repair and tech support services
We offer a full range of services (see details below) on computers of all brands and models: laptops, desktops, all-in-ones, operating under Microsoft Windows and Apple MacOS.
We also offer training on the operation of all brands of computers, tablets and smartphones, as well as speed optimisations and backups.
NOTE ON REMOTE SERVICE: If the conclusion of a diagnostic shows that a part replacement is necessary, I can refer you to a local professional in the Greater Moncton area. If that is the case, you can still benefit from a professional evaluation of your computer issue before driving to a local repair shop.
The list of services
• Full range of diagnostic, support and repairs
• Full range of parts replaced: no longer offered.
• General training, consultation and group presentations
• Wired & wireless network installation with secure file-sharing
• Router, firewall & switch installation, configuration & management
• Automated local & cloud data backups & manual migrations
• Data recovery: documents, pictures, videos and music
• Password recovery for email, as well as Windows & MacOS logins
• Email setup: POP3, IMAP and MS Exchange, as well as spam management
• MS Office suite installation and repair, as well as Office 365 license management
• General software installation, repair and configurations
• Internet filtering and parental controls
• Computer clean-ups and speed optimizations
• Computer virus, worm, Trojan, rootkit and malware detection and removal
Computer repair service and IT support prices
N.B. : Save 30% or more with our package deals below.
The prices for house calls and onsite services stated below are valid for Moncton, Dieppe and Riverview. Outside of this area, a driving fee will be applied according to the distance of your location.
Residence & home-based business
Remote: 30/30 minutes
House call 1 hour: 90
Subsequent hours: 60
Business
House call 1 hour: 100
Subsequent hours: 70
Remote: 35/30 minutes
Drop-off (no longer offered)
The computer drop off service is no longer available.
Save 30% or more with a Quarterly plan!
Quarterly plan for business
For the price of a cup of coffee per day, your business could benefit from high quality IT support services and save 30% off our regular rate! You will always work with the owner of the business who has more than 13 years of experience.
Click here to read the "exciting" details of this great package deal.
The cost of the plan is $150 for 3 hours per quarter: a saving of 30%! Without this package, the regular price for 3 hours is $210 or more depending on the delivery method of the service, i.e. online or onsite.
When you exceed 3 hours, or after 3 months, you will be billed for an additional 3 hours.
Billing will be automatically paused if you have a total of 6 un-used hours. It will begin again only when your balance is reduced by at least one hour. This package is valid for all work carried out remotely and on-site. However, the first hour of each on-site appointment will count for two hours.
The package does not apply for work carried out in our office. Payment must be made at the time of the subscription by a credit card which will be kept on file for any subsequent billing.
If you leave the program before one quarter, your balance will be refunded, minus the 30% savings on any hours used and a 2.5% credit card transaction fee.
Quarterly plan for home users and home-based businesses
Home users and home-based businesses can benefit from the Quarterly Plan with an even deeper discount! This plan was created for people who do not like paying full price for anything, like myself.
Click here for details.
Residential clients and home-based business operators can take advantage of this package for the very low price of $120 per quarter! This is a savings of 33%! Without this package, the regular price for 3 hours is $180 or more depending on the delivery method of the service, i.e. online or onsite.
When you exceed 3 hours, or after 3 months, you will be billed for an additional 3 hours.
Billing will be automatically paused if you have a total of 6 un-used hours. It will begin again only when your balance is reduced by at least one hour. This package is valid for all work carried out remotely and on-site. However, the first hour of each on-site appointment will count for two hours.
The package does not apply for work carried out in our office. Payment must be made at the time of the subscription by a credit card which will be kept on file for any subsequent billing.
If you leave the program before one quarter, your balance will be refunded, minus the 30% savings on any hours used and a 2.5% credit card transaction fee.
How To Protect Yourself Online
The free articles below will give you the information you need. Depending on your device, the articles will either open directly in your browser, or you may need to download them prior to reading. Also you may need the free software Adobe Reader .
Spyware, viruses and scams
Identity theft and privacy
Protection of children
Free, useful software
N.B.: Websites will open a new window outside of this website.
Stop here for remote computer repair service
Return here just prior to the appointment. The technician will call you and give you the appropriate number to click on to connect remotely. The connection procedure is very simple.
# 1 or # 2 or # 3 or # 4 or #5 .
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See the video below to get a quick overview of a remote computer repair service. If you would like more information, click here .